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Cancellation Policy

DEFAULT POLICY STATEMENT Rocket City Water Wizards™ This Default Policy Statement serves as a general reference guide to our company policies. All services provided by Rocket City Water Wizards™ are governed by specific policies detailed in separate documents, including but not limited to: Payment and Refund Policy Subscription Services Policy Booking and Cancellation Policy Repair and Replacement Policy Estimate Policy Waitlist Policy Emergency Service Policy These policies comply with all applicable federal, state, and local laws, including those specific to Alabama and Madison County. Our policies adhere to industry standards for water treatment services (NAICS: 561790) to ensure transparent, fair, and consistent service delivery. For the most current version of any policy or for clarification, please contact our customer service team: Rocket City Water Wizards™ EIN: 83-1114912 Toll-Free: (833) H2O-WZRD [(833) 426-9973] Email: info@rocketcitywaterwizards.com Address: PO Box 11042, Huntsville, AL 35814 All customers are bound by these policies when engaging our services. We reserve the right to modify these policies at any time, with notice provided to active customers. Current policies are always available upon request and posted at our place of business. By engaging our services, customers acknowledge that they have read, understood, and agreed to abide by all applicable policies. Last Updated: March 10, 2025 This document serves as a reference guide only. Please refer to the specific policy documents for complete details regarding any particular aspect of our service agreements.

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